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Returns Policy

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Returns to Easylighting

As our name suggests the team at easylighting.co.uk want to make everything EASY and hassle free, this also applies to our returns policy.

You have the right to return to us any product for whatever reason within a 30 day period from date of purchase for a full refund on the price of the goods. There are no exceptions to this statement, so you can be confident about purchasing online from our website.


WHAT WE ASK FROM YOU.

  1. Please ensure you check your goods to ensure you are happy with them within 48 hours of receipt.
  2. Please notify us either by phone 01254 670087 or by email at customerservices@easylighting.co.uk to receive a returns number from our office.
  3. The products should not have been fixed in situ at any time, as you will appreciate the item would then be classed as used.
  4. The product should be repackaged in its original interior and exterior packaging as you received it from our company.

FAULTY AND DAMAGED GOODS.

Again easylighting.co.uk aim to assist in the correction of all faulty goods, be they damaged in transit or found to be faulty upon opening the packaging.

  1. Please ensure you check your goods to ensure you are happy with them within 48 hours of receipt.
  2. Please contact our office 01254 670087 or email customerservices@easylighting.co.uk with an explanation as to the damage or fault.
  3. We will endeavour to correct all faults and damaged product situations as soon as physically possible, to assist in this procedure it is often very helpful to receive a photograph for reference. Should the product photo be sufficient proof of damage then it may be possible to despatch a new fitting within the same day. This would obviously relieve stress on your part and resolve the issue very quickly.
  4. Should you not wish to have an exchange of goods after receiving a faulty product, full reimbursement will be offered with no quibbles when the goods have been returned to our offices.
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One of the oldest established online retailers trading online since 2002.