Terms and Conditions of Sale

We hope that we have made purchasing as easy as possible. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on Checkout.

Please read the following terms and conditions carefully. By using and purchasing from this website you are agreeing to abide the the terms and conditions set out below. We reserve the right to alter or update these terms and conditions at any time.

Delivery

Please allow 14 days for delivery, though, with many stock items we aim to deliver within 5 working days. We do not deliver on Saturdays unless by special request. There will be a carriage charge for Saturday delivery. If any of your order is not available within 14 days we can back order it for you, you will be contacted with the option to cancel if you wish. All goods are sold subject to availability.

Carriage

Delivery is free to mainland U.K. destinations for orders over £75.00. Carriage to mainland U.K. destinations will be by carrier at a charge of £6.50 for orders under £20. For orders over £20.00 up to £75.00 the charge will be £9.00 per order.  If you need your order urgently contact us by telephone before placing your order.

We also can deliver to the Isle of Wight, Isle of Man and to the the Scottish islands but there will be a shipping cost of £15.00. Deliveries to Eire will incur a carriage cost of £16.00. Deliveries to Northern Ireland will incur a carriage cost of £14.00 Please contact us by telephone to place your order for these destinations. We do not normally deliver to other destinations.

Please check your order as soon as possible after delivery. If any item you receive is damaged or your order is not complete, we must be informed by email within 48 hours. We will refuse any claim, either for short order or damage if we are not informed within this timescale..

Our carriers will make all possible efforts to deliver your order without a problem occuring. If however, in the unlikely event that they are not able to deliver to the specified address, the carrier will leave a card, it may be necessary that you pick up your order from the local depot. If an order is returned to us by the carrier because you have failed to collect the order. You will be required to bear the second delivery cost.

Payment

If payment not made by Credit Card but by cheque, goods will not be dispatched until funds have cleared. Cheques must be made payable to Aladdins Lighting (Our Shop). All products carry a 7-day money back guarantee.

Returns

Email us to say that you wish to return your order. You will then be issued with a returns authorisation number.  Do not return any item to us without being issued with a returns authorisation number. The item must be returned to us within 7 days. The item should have not been installed or modified and must be in its original packaging. The Item must be in a resaleable condition. Labels or addressing should be put only on external packaging and not on the item packaging. We advise that you return any goods by recorded Royal Mail and are insured against breakage as we will not accept any liability for items damaged in transit that are returned to us. Unless an item proves to have a manufacturing fault, we will not bear the carriage cost of any items returned to us. Items should be returned to the address at the bottom of this page within 14 days. We will reimburse the reasonable carriage costs of an item returned to us which proves to have a manufacturing fault. On occasions we may at our discretion, send a carrier to pick up the faulty item. It is essential that the carrier is allowed to collect the item on the day specified. If the collection cannot take place for any reason within your control, you must pay for any further carriage costs. Items will not be replaced or refunded before the faulty item has been checked by our technicians.

Light bulbs are not covered by warranty, this includes light bulbs supplied with light fittings. If a light bulb included with a light fitting is faulty we do not deem the light fitting to be faulty goods and the fitting cannot be returned as a faulty item. Light bulbs that arrive damaged or missing will be replaced only at our discretion.

Installation

We advise that the products be installed by a qualified Electrician. Liability will not be accepted for the improper installation of our products.

Privacy

It is always our intention to protect your privacy. We will only use the information that we collect lawfully (in accordance with the data protection act 1998). Information is collected only in order to process your order.

Our Postal Address

If you would like to contact us by post, please post your enquiries to the following address:

Easylighting.co.uk
C/O Aladdins Lighting
Unit 7
Wellesley Road
Long Stratton
Norwich
NR15 2PD

or please telephone our enquiry line: 0845 521 3021(Local rate)

General lighting articles from www.easylighting.co.uk